Privacy Policy
Last Updated: 12 May 2025 · Saen Suk Counsel · Bangkok, Thailand
1. Introduction
Saen Suk Counsel ("the firm", "we", "us") is a legal practice registered in Thailand and operating from 312/4 Sukhumvit Road, Khlong Toei, Bangkok 10110. We provide pension legal defence services, including survivor pension claims, disability pension applications, and long-term care pension coordination.
This policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to it. We handle information about clients and their families with particular care, given the sensitive nature of pension and medical matters.
Questions about this policy may be directed to [email protected].
2. Information We Collect
We collect only the information necessary to provide the service you have engaged us for. This may include:
- Your full name, postal address, email address, and telephone number
- Identity documents (national ID, passport) as required for pension authority submissions
- Household registration documents and family relationship certificates
- Medical records and physician reports (for disability pension and care coordination matters)
- Pension reference numbers and employment history relevant to the claim
- Bank account details (if required for pension payment arrangements)
- Basic website usage data through cookies (see Section 7)
We collect information directly from you or from pension authorities, treating physicians, and social-care offices acting on your behalf and with your consent.
Legal basis for processing
We process personal information on the following legal bases: the performance of a contract for legal services; compliance with our legal obligations as a registered practice; legitimate interest in providing a professional legal service; and, where you have provided it, your explicit consent — which you may withdraw at any time.
Retention periods
Client files are retained for seven years following the close of the matter, in accordance with Thai legal professional requirements. Medical records shared for the purpose of a disability or care matter are retained only for the duration of that matter and destroyed securely thereafter unless retention is legally required.
3. How We Use Your Information
- To review your pension entitlements and advise on the appropriate course of action
- To compile and submit applications to the Social Security Office, Government Pension Fund, or other relevant authorities
- To coordinate with treating physicians and social-care offices on your behalf
- To correspond with you throughout the matter in writing
- To comply with our professional obligations and Thai law
- To improve the information provided on our website
We do not use your personal information for marketing purposes. We do not share it with third parties except pension authorities, social-care offices, and medical professionals acting on your behalf and with your knowledge.
4. Data Protection Measures
Client files are held on encrypted storage systems with access restricted to the personnel directly involved in the relevant matter. Physical documents are stored in a secure, locked filing system within our office. Communications containing sensitive information are sent by post or by encrypted email where possible.
In the event of a data security incident affecting personal information, we will notify affected clients within a reasonable period and take steps to contain and remedy the incident.
5. Third-Party Services
Our website may use analytics tools that collect anonymous usage data, such as which pages are visited and how long visitors remain on the site. This data does not identify individual users. We may also use a third-party email service provider to manage correspondence. These providers are required to handle data only in accordance with our instructions.
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
6. Cookies
We use a small number of cookies to support the basic functioning of this website and to understand how it is used. You may adjust your cookie preferences at any time. For full details, see our Cookie Policy.
7. Your Rights
Under Thai law and applicable data protection principles, you have the right to:
- Access the personal information we hold about you
- Correct any information that is inaccurate or incomplete
- Request deletion of your personal information, where no legal obligation requires its retention
- Object to the processing of your information in certain circumstances
- Withdraw consent at any time, where processing is based on consent
- Receive a copy of your information in a portable format
To exercise any of these rights, please contact us at [email protected] or by post to our registered address. We will respond within thirty days.
If you have concerns about our handling of your personal information that we have been unable to resolve, you may raise them with the Office of the Personal Data Protection Committee of Thailand (PDPC).
8. Children's Privacy
Our services are provided to adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have received information about a minor in error, please contact us promptly and we will remove it.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in law or in our working practices. The date at the top of the page will indicate when it was last revised. We encourage you to review it periodically.
10. Contact
For any privacy-related enquiry, please contact us by email or post:
- Email: [email protected]
- Post: Saen Suk Counsel, 312/4 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand
- Telephone: +66 2 538 7126